Menu Prompts

Menu Prompts or IVR Prompts are stages through the telephone system that can guide your callers through informative announcements prior to answering.

FREE ON HOLD MESSAGE

MENU PROMPTS

Menu Prompts, also known as IVR Prompts, are informative announcements used like stepping stones to guide callers through your telephone system.

WHAT ARE MENU PROMPTS?

We call them Interactive Voice Response (IVR) prompts or more accurately Menu Prompts. At Media Group we create them as professionally written, voiced and produced audio No doubt you have encountered them in their simplest form; “Press 1 to speak with the Sales Department, Press 2 for Accounts…” and so on.

Menu Prompts are designed to direct incoming calls to the right desk or department with a minimum of delay and do not require any input from staff. They may incorporate some simple questions which require a response from the caller either by answering into the phone or by selecting a number from the keypad. Menu Prompts are an example of audio advertising and professional phone messages at their working best.

HOW TO BENEFIT FROM MENU PROMPTS/IVRs

Menu Prompts or Interactive Voice Response prompts provide a number of benefits when incorporated into a company’s telephone system, such as;

Helping to reduce caller waiting times

The provision of clear, accurate and easily updatable information

Allowing callers to receive information on a 24/7 basis

Efficiently directing callers to a specified department

Promoting a professional image through audio

A stand-in for a Customer Service Representative

Menu Prompts can be like adding a member to the company’s customer service team.Menu Prompts are on the job 24/7 and will help to reduce the time other staff expend answering and re-directing incoming calls. It will free them up to attend to other duties. Menu Prompts, much the same as an Auto Attendant, help customers save time by getting connected to the right desk or department more efficiently.

Menu Prompts that are well written and ask the right questions work well for callers and the company. In addition you can use Menu Prompts to provide information via pre-recorded messages. That way staff are not involved in responding to FAQ’s and your customers have their questions answered quickly and confidentially. You can allow 24/7 access to this set up so your callers get answers even after your office closes for the day.

THE PERFECT ANSWER FOR PHONE MESSAGES

All over NZ from Invercargill to Whangarei and across Australia from Brisbane to Broome companies find Menu Prompts to be the ideal solution to their inbound call dilemma. What about you? Isn’t it time you contacted Media Group? We invite you to select from our stable of talented voice artists and then brief our copywriters to createa Menu Prompt script that will perfectly direct callers to the information they need or the department they seek.